| Dear Intermediary We have been made aware of fraudulent e-mails being sent randomly to some of our clients that purport to be from Santam, claiming that recipients are due discounts on premiums. Santam adheres strictly to the Protection of Personal Information Act (POPI Act) in safeguarding our clients, as well as their information, and these are clearly phishing emails linked to an online scam. Should any of your clients receive one of these e-mails or an SMS, please ask them not to respond and to rather contact their intermediary, if they need information about any of Santam’s offering. Clients can also report incidents of criminal activity linked to phishing with the South African Police Services. These communications may contain some (or all) of the following elements: The Santam logo. An external link that will take the recipient to an external website. Recipients of such e-mail must please NOT click on any link in an e-mail like this. Santam will never send you an e-mail asking you to click on a link and enter personal information. If it is an e-mail, it may contain a strange “from” e-mail address (i.e not an official Santam client service e-mail address). Below is an example of what these e-mails may look like: |
| We thank you for your continued support and vigilance in fighting against online criminal activity. Regards Fanus Coetzee CEO: SANTAM BROKER SOLUTIONS |
