After an accident, you may be in shock and unable to think straight. That’s when this guide will help you to take down a detailed account of the incident. This information is important, because you need to:
1. Get a case number from the police station where you’ll be asked to give an account of what happened.
2. Claim from your insurer, which requires a case number. You’ll also be asked to submit details about the incident.
First things first.
1. Stop. Stay calm. Don’t admit fault.
2. Dial 0860 505 911 for Santam’s 24/7 claims line, or
Dial 0861 24 73 65 for Old Mutual Insure’s claims line, or
Dial 0860 751 751 for Discovery Insure’s claims line, or
Dial 016 341 2195 for Suikerbosrand Brokers
3. Ask the agent to dispatch a tow truck if necessary.
4. Take a few pictures on the scene.
5. Don’t forget your case number. Report the accident to the SAPS within 24 hours.
6. Take down the information of the third party, if any.
Things to take pictures of:
• The registration number of the other vehicle(s)
• The license disc on the other vehicle(s)
• The position of the vehicles after the accident, stepping back at least 10 metres.
Set the scene:
Accident details
Date of accident:
Time of accident:
Place of accident:
Describe the accident:
Was a third party involved? (e.g. hit and run)
Sketch the Scene
The other driver(s):
Driver A
Name:
Id number:
Licence code:
License valid:
Type of license:
Tel no (h):
Tel no (w):
Cell no:
Email:
Insurer:
Vehicle A
Make:
Model:
Colour:
License no:
License disk no:
Vehicle registration no:
Engine no:
VIN no:
Date of expiry:
The other driver(s):
Driver B
Name:
Id number:
Licence code:
License valid:
Type of license:
Tel no (h):
Tel no (w):
Cell no:
Email:
Insurer:
Vehicle B
Make:
Model:
Colour:
License no:
License disk no:
Vehicle registration no:
Engine no:
VIN no:
Date of expiry:
Got a witness?
Witness details:
Name:
Physical address:
Contact number:
Statement:
